Return & Refund Policy
Fresh Flower Arrangements & Plants
Because our fresh floral arrangements and plants are perishable and made to order, we do not accept returns.
If there is an issue with your order, please contact us within 24 calendar hours of delivery and include a photo of the item so we can review the concern.
If a product arrives damaged or significantly different from what was ordered, we may offer one of the following at our discretion: replacement of the item, store credit, or a partial or full refund.
To report an issue please contact us at info@petalandtwigfloral.com with your order number and photos.
Seeds & Non-Perishable Products
Unopened seed packets and non-perishable items may be returned within 4 days of delivery. Items must be unused and in original packaging. Customers are responsible for return shipping. Refunds are issued once the item is received and inspected.
Please contact us before sending a return so we can provide return instructions.
Order Cancellations
Orders for fresh floral arrangements cannot be canceled once they have been prepared or are out for delivery.
Seed and retail orders may be canceled within 12 hours of purchase if they have not yet shipped.
Please note that all cancellations are subject to a non-refundable processing fee equal to the credit card transaction fee charged by our payment processor. This fee is retained to cover the cost of the original transaction and is not within our control to waive.
Flower Subscriptions
Subscriptions may be canceled at any time. To avoid being charged for the next delivery, cancellations must be submitted before your billing cycle renews. If a charge has already been processed and a refund is requested, the credit card processing fee will be retained and is non-refundable.
Workshop Cancellations
Workshop registrations are non-refundable. If you need to cancel, we are happy to reschedule you for a future workshop whenever possible. If your spot can be filled by another participant prior to the event, a refund may be issued at our discretion.
Delivery
We do not leave flowers unattended unless the customer has specifically requested we do so. If a delivery address is unattended and no leave instructions have been provided, we will make every effort to contact the recipient to arrange delivery.
Flowers left at a location at the customer's request are done so at their own risk. Once delivered and accepted, or left per customer instruction, Petal & Twig Floral is not responsible for the condition of flowers that have been exposed to extreme temperatures, direct sunlight, or other environmental factors outside of our control.
Damaged Packages During Shipping
If your order arrives damaged due to shipping, please contact us within 48 hours and include photos of the product, the packaging, and the shipping label. This helps us file a claim with the carrier and resolve the issue as quickly as possible.
Contact
Questions about returns or refunds? We are happy to help.
Petal & Twig Floral | Mount Clemens, Michigan
info@petalandtwigfloral.com | 586-491-4900